CONSUMER RIGHTS

Dear Customer,

You are entitled to submit Your complaints in hand – submitting them to the Responsible employee, by e-mail /internet/ - by sending the Complaint to the Company’s e-mail, that is to the following e-mail: customer.leasing@acba.am, or by post – delivering it to the following address: "ACBA Leasing" CO CJSC, 0010, Yerevan, V.Sargsyan Str. 10, Premises 132-133, or in verbal form submitting the Complaint containing proprietary demand at the Company office or by phone calling by the following phone numbers: (37410) 56 39 45, (37410) 31 88 88 (ext. 8089), in case of which You should be informed by the Company employees about the general information on the Complaint submittance.

Dear Customer, please, be informed, that Your rights can be protected both by the court and Financial System Mediator. In case of applying to court, disputes arisen between You and "ACBA Leasing" CO CJSC shall be settled through court. You can apply to court at any stage of the examination of the complaint. The court decision can not be reviewed by the Financial System Mediator. In case of applying to the Financial System Mediator, disputes arisen between You and "ACBA Leasing" CO CJSC shall be settled through by the Mediator, in accordance with RA Law "On Financial System Mediator". The Financial System Mediator services shall be provided free of charge.

 

Address: "Elite Plaza" Business Centre, 7th floor, Khorenatzi 15 str.,Yerevan 0010, Armenia
Tel.: (+37460)701111
Fax: (+37410)582421
Working days: Mon - Fri, 09:00am - 18:00pm /Lunch time: 13:00pm - 14:00pm/

www.fsm.am 

Dear customer, You are also entitled to submit Your opinions, suggestions, remarks and Complaints containing proprietary demand in verbal form, through calls, e-mails, social network, the Company site, Papers on opinions, suggestions, remarks and complaints on non-proprietary demand, through written applications:

 

Everyone is entitled to get the copies of the information on "ACBA Leasing" CO CJSC stipulated by the 3d part of the 14th article of RA Law "On Credit Organizations" /You can get acquainted with the law here/ in the following time period: throughout 3 /three/ working days upon receipt of the application. Place: the Company office. In case of handing over the information in paper and by e-mail - free of charge.

The written application can be submitted by the following ways: 

  • In hand- at ACBA LEASING office,
  • By e-mail - customer.leasing@acba.am,
  • By post - to the following address: premises 132-133, V.Sargsyan Str. 10, 0010, Yerevan, "ACBA Leasing" CO CJSC.

In case of information or complaints regarding Environmental & Social issues of projects financed by European Investment Bank shall be directed to the following address: "ACBA Leasing" CJSC, narek.kojoyan@acba.am, (37410) 31 88 88 (ext. 8290). 

LAST UPDATE: 17.01.2022

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