CUSTOMER RIGHTS

Dear Customer,

You are entitled to submit Your complaint-demands, complaints and opinion-suggestions just calling by the following phone numbers: (37410) 56 39 45, (37410) 31 88 88 (ext. 8089) or sending them by the following e-mail: customer.leasing@acba.am, besides, by delivering them to the following address: Premises 132-133, V.Sargsyan Str. 10, 0010, Yerevan, "ACBA Leasing" CO CJSC.
Everyone is entitled to get the copies of the information on "ACBA Leasing" CO CJSC stipulated by the 3d part of the 14th article of RA Law "On Credit Organizations" /You can get acquainted with the law here/ in the following time period: throughout 3 /three/ working days upon receipt of the application. Place: the Company office. In case of handing over the information in paper and by e-mail - free of charge.

The written application can be submitted by the following ways: 

  • On hand- at ACBA LEASING office,
  • By e-mail - customer.leasing@acba.am,
  • By post - to the following address: premises 132-133, V.Sargsyan Str. 10, 0010, Yerevan, "ACBA Leasing" CO CJSC.

Dear Customer, please, be informed, that Your rights can be protected both by the court and Financial System Mediator. In case of applying to court, disputes arisen between You and "ACBA Leasing" CO CJSC are settled through court. You can apply to court  at any stage of the examination of the complaint. The court decision can not be reviewed by the Financial System Mediator. In case of applying to the Financial System Mediator, disputes arisen between You and "ACBA Leasing" CO CJSC are settled through by the Mediator, in accordance with RA Law "On Financial System Mediator". The Financial System Mediator services are provided free of charge.

  •  Procedure of Discussion of Claims, Requirements, Opinions and Suggestions of Clients of "ACBA Leasing" CO CJSC,
  •  What to do if You have a complaint,
  •  Application of submission of complaint-demand by Customer,
  •  Submission of complaint-demand receipt,
  •  Application of submission of opinion/suggestion by Customer,
  •  Submission of opinion/suggestion receipt,
  •  RA Law "On Credit Organizations".
In case of information or complaints regarding Environmental & Social issues of sub-projects financed by European Investment Bank should be directed to the following address: "ACBA Leasing" CJSC, Yerevan, V. Sargsyan str., 10, Business centre "Piazza Grande" , 132-133 premises
or
by telephone/e-mail: (37410) 56 39 45 or (37410) 31 88 88 (ներքին 8089)/arevik.janyan@acba.am

LAST UPDATE: 23.09.2019

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